What is a Chargeback
A chargeback occurs when a customer contacts a credit card-issuing bank or PayPal to initiate a refund for a purchase they knowingly made on their credit card.
Customers are urged to contact us by email [email protected] prior to filing a chargeback. In many cases, any dissatisfaction can be resolved simply and easily.
Process
All abusers will be reported to the Chargeback Protection Project, which may affect an abuser’s ability to purchase at other online retailers across the United States. In all cases where the chargeback is clearly fraudulent and/or an attempt to circumvent our policy and contract, we will file a report with the IFCC (Internet Fraud Complaint Center), the customer’s local authorities as well as with the Better Business Bureau.
If the product was delivered via U.S. Mail, we will also file a mail fraud complaint with the postmaster or Federal Authorities. We will turn delinquent accounts over to a collections agency and reports will be filed with all credit bureaus as a delinquent collection account. You are fully responsible for paying all monies owed”
Address Verification
We Do Not deliver to P.O. Boxes and all packages require signature confirmation, which is delivered back to us. Billing and Mailing address must match. The name on the credit card and the addresses must match. If there is any discrepancy, your purchase is flagged, your money will be refunded, and the order will not be processed.
Effects of Chargebacks
Chargebacks are costly and can add a considerable amount to our operating costs, which will ultimately affect the ability to provide the best prices for our valuable customers, we will not tolerate chargeback abuse. We will prosecute any abuser to the full extent of the law.
If you have any questions about any product or service we encourage you to contact us at [email protected] before placing an order.